Tolerance begins with the surrender of the cultural claim to justice and injustice, right or wrong.

Thomas Voiß

The spirit of Proventa.

Spirit comes from the Latin spiritus and means roughly ‘breath’ or ‘soul’.A customer formulated it aptly in 2013, as we had often heard previously but never heard made so clear and to the point:

When you get in, things start moving the right way.

It is said that a soul lives within every organisation.

Which soul or which spirit does Proventa AG have?

To answer this question, we will start a trip through time to before our founding in 1992 – to the years 1989 to 1991.

The founders had worked in various consultancy firms as freelancers in Stuttgart during their computer science studies
to finance their degrees and had seen lots of very bad practice. Customers were promised things that could never be delivered, workers were cheated, management pulled the wool over each other’s eyes, workers were paid badly or not
at all and much more.

Day by day, they experienced before their own eyes what you could call a downward spiral of motivated teamwork.
Such business relationships could ultimately only ever lead to failure: unmotivated workers and unhappy customers.

At the end of their studies in 1991, the founders were agreed: if they ever founded a company, they wanted to do everything differently.

In February 1992, they were ready: the signs were favourable, and Proventa, with its headquarters in Frankfurt am Main, was founded.

In this same month, February 1992, the foundations for the current corporate culture were laid in the form of a preamble that is anchored firmly in the company statutes.

The ethical principles of interaction with workers and customers are laid down in this preamble. In 1992, Proventa had its first customer, but still no employees. But they had a vision of how dealings with future employees would work.

An extract from the two-page historical document:

§ 3 Authenticity

Proventa promises appreciation and respect for all employees, their cultures and their individual interests, as well as the preservation of their authenticity.

§ 7 People

First and foremost, each employee is viewed as a person, not simply as a resource. All work together is based on trust, appreciation and mutual respect.

§ 8 Openness

Transparency, openness and an honest and respectful interaction with employees and customers are maintained as core values.

§ 9 Motivation

Proventa is deeply convinced that only employees dealt with fairly and respectfully can develop corresponding motivation, and they can only impress the customer on the basis of this positive prevailing mood.

§ 12 Customer relations

Apart from a technical connection based on knowledge, a social connection based on trust and respect is also to be sought. Every customer relationship will be designed to last. The capability of Proventa must always be sufficient for the business needs of the customer.

Our mission statement

The meaning of life is to give life meaning.

Read more

Each year, Proventa AG holds an off-site event for all their workers, giving them some distance from the usual grind for three days and letting them experience team-building measures that bring everybody closer together.

In 2009, Proventa AG held a small workshop during the off-site event with all workers. The goal was to find out why they still work for Proventa AG, what kinds of relationships they maintain among themselves, and how they organise their work with the customers' employees.

The workers' answers were compiled and were 100% in agreement with the principles of ethical working from the founding year of 1992. These answers were printed out in an edited form as the corporate culture of Proventa AG and as a code of practice for customers and workers, and since 2009 they have been a fixed part of all employee contracts.

At the 2013 off-site event, the questions were asked again, as the number of workers had doubled between 2009 and 2013. The answers were exactly the same as in 2009.

It is clearly still alive. The vision from back then. The spirit and the sense of family can still be felt and experienced today throughout the company. And that is exactly what is special about Proventa AG.

In the spring of 2013, the board of Proventa AG had several meetings to lay down once again our mission statement and our values as a company. They also established what Proventa AG does really well apart from its culture and competence.

The result is a further document that complements our corporate culture from 2009 and demonstrates what is important to Proventa AG and which values we have internalised in our daily interactions with workers and customers.

Corporate Culture Employee

Organisation

Seniority
Commitment, directly responsible contact person. Quick response,
no representatives.
❖ Commitments [...instead of redirecting]

Effectiveness
The customer only pays the price of the performance, without charges for interdisciplinary processes.
❖ Effect [...instead of friction losses]

Experience

Experience
We bring years of experience into play.
❖ Bring into play [...instead of experimenting]

Competence

Competence is the key attribute of every single employee.
❖ Knowledge [...instead of guesswork]

Professionalism Commitment and professionalism in dealing with tasks, issues and people leads to trust.
❖ Manage [...instead of supposing]

Customer response
We respond to the customer. Not to a trend.
❖ Respond to the customer [...instead of pursuing the market]

Remuneration

Success factors
Our actions determine our success.
❖ Success by acting [...instead of acting without success]

Reliability
Our long-term orientation creates reliability.
❖ Continuity [...instead of interspersed]

Independence
Our independence permits sustainable consulting.
❖ Sustainability [...instead of dependence]

'We principle'
We all help one another
(society-thinking).
❖ We [...instead of I]

Sharing
Wissensaustausch ist Teil unserer Kultur.
❖ Sharing knowledge [...instead of hoarding knowledge]

Coexistence

Atmosphere
The atmosphere is always positive and productive. Personal and professional relationships give rise to a pleasant working environment.
❖ Feeling comfortable [...instead of fretting]

Team spirit
We stand behind the motto: 'All for One – One for All'. Team spirit is part of our ethos
❖ Together [...instead of alone]

Appreciation
We appreciate value and respect one another.
❖ Respect [...instead of ignoring]

Equal opportunities
The equal opportunities are based on professional and personal appreciation.
❖ Embodying equal opportunities [...instead of defining exceptions]

Coaching
Coaching can be expected from each consultant through to members of the Executive Board.
❖ Coach [...instead of instruct]

Room for Manoeuvre

Customer needs
We adapt to the needs of
the customer.
❖ Adapt [...instead of prescribe]

Motivated employees
We send motivated employees to the customer.
❖ Motivated [...instead of designated]

Binding commitments
The customer's contact person makes an immediate, binding decision.
❖ Commitment [...instead of vagueness]

Customised solutions
We offer creative and customised solutions to the customer.
❖ Creativity [...instead of formalism]

Suitable consultant
We provide the most suitable consultant for the task of the customer.
❖ Competence [...instead of capacity utilisation]

Customer

Customer wishes
We have the ability to comply with the specific wishes of the customer.
❖ Comply with wishes [...instead of obstinacy]

Sustainability
We believe in long-term and sustainable customer relationships.
❖ Sustainability [...instead of fast revenue realisation]

Bond of trust
We believe in establishing a relationship based on trust and customer satisfaction.
❖ Trust [...instead of promises]

Can Do
We have a 'can do' attitude and willingness to solve problems.
❖ Action [...instead of sitting something out]

Integration
We integrate ourselves in the customer's organisation.
❖ Integrate [...instead of isolate]

Corporate Culture Customer

Organisation

Transparency
The calculations, results and partner-gates are known and accessible to all.
❖ Knowledge […instead of supposing]

Flat hierarchye
Senior partner, team spirit, small teams and co-determination safeguard a flat hierarchy and coexistence.
❖ Coach […instead of instruct]

Lean organisation
Value is created by all employees without any noticeable overheads.
❖ Do […instead of manage]

Experience

Experience
We bring years of
experience into play.
❖ Bring into play […instead of experimenting]

Competence
Competence is the key attribute of every single employee.
❖ Knowledge […instead of guesswork]

Professionalism
Commitment and professionalism in dealing with tasks, issues and people leads to trust.
❖ Manage […instead of supposing]

Customer response

We respond to the customer. Not to a trend.
❖ Respond to the customer […instead of pursuing the market]

Remuneration

Share success
All monetary success is shared out fairly.
❖ Share […instead of exploiting]

Salary
The salary is determined by the performance as a matter of principle.
❖ Remunerate […instead of praise]

Remuneration model
The remuneration model is transparent in all areas.
❖ Transparency […instead of haze]

Budget

Everyone is responsible for her or his own budget.
❖ Budget responsibility […instead of having the budget managed]

Security
Security is implemented via sound economic activity.
❖ Feel secure […instead of harbouring insecurity]

Coexistence

Atmosphere
The atmosphere is always positive and productive. Personal and professional relationships give rise to a pleasant working environment.
❖ Feeling comfortable […instead of fretting]

Team spirit

Nobody is left alone with their tasks: 'All for One – One for All'. Team spirit is part of our ethos.
❖ Together […instead of alone]

Appreciation

We appreciate value and respect one another.
❖ Respect […instead of ignoring]

Equal opportunities

The equal opportunities are based on professional and personal appreciation.
❖ Embodying equal opportunities […instead of defining exceptions]

Coaching
We maintain open and cooperative communication with the customer.
❖ Coach […instead of instruct]

Room for Manoeuvre

Adapt
The company adapts to the needs of customers and employees.
❖ Adapt [...instead of pressurising]

Company success
Every contribution to the success of the company is acknowledged.
❖ Acknowledge [...instead of taking for granted]

Acting on one's own authority

Acting on one's own authority is expected and encouraged.
❖ Acting on one's own authority [...instead of being led]

Direction
Direction and orientation may be expected, without a predetermined route.
❖ Check the compass [...instead of receiving a map]

Perspective
The potential and interests of each employee create her or his perspective.
❖ Adapt perspectives [...instead of creating structures]

Customer

Customer wishes
Every employee has the freedom to comply with the customer's wishes.
❖ Creative action [...instead of rigid pursuit]

Long-term commitment
We count on long-term commitment to the customer.
❖ Think long-term [...instead of quickly browsing through]

Establish a bond of trust

Establishing a relationship based on trust and customer satisfaction is part of our ethos.
❖ Create trust [...instead of pursuing sales targets]

Pragmatism
We find a solution and do not ask ourselves whether it is our problem.
❖ Act pragmatically [...instead of staking out territories]

Open communication
We maintain open and cooperative communication with the customer.
❖ Communicate openly [...instead of politicising]

Your contact person

Wolfram Wittmann

Degree in informatics
CEO & Executive Board

069 23 25 50
backoffice@proventa.de